Untitled Note

Here's your improved resume specifically tailored for the role of Substance Use Disorder Counselor, highlighting your personal experience with addiction and sobriety:

Taylor Evans

Email: taylornic62@gmail.com | Phone: (559) 517-0346 | Location: Clovis, CA

Professional Summary

Compassionate and dedicated professional with over 13 years of experience in patient-centered roles within healthcare settings. Passionately committed to supporting individuals battling substance use disorders by leveraging both professional experience in healthcare administration and personal insights from overcoming addiction—proudly achieving and maintaining 10 years of sobriety. Skilled in patient intake, records management, insurance navigation, and empathetic interpersonal communication, seeking a role as a Substance Use Disorder Counselor to positively impact lives through empathetic support and evidence-based interventions.

Areas of Expertise

・ Substance Use & Addiction Counseling

・ Empathy & Active Listening

・ Patient Advocacy & Support

・ Group & Individual Facilitation

・ Conflict Resolution & Crisis Intervention

・ Comprehensive Case Management

・ Treatment Planning & Documentation

・ Insurance & Medical Records Coordination

・ HIPAA Compliance & Confidentiality

・ Electronic Health Records (EHR)

・ Scheduling & Time Management

Professional Experience

Medical Office Administrator | Lotus Physical Therapy

Los Angeles, CA | May 2019 – Dec 2020

・ Facilitated patient care by handling appointment scheduling, patient check-ins, and addressing concerns with compassion and sensitivity.

・ Managed accurate patient medical records ensuring compliance with healthcare regulations and confidentiality standards.

・ Coordinated effectively with Medicare, Medicaid, and private insurance providers to simplify patient billing experiences.

Office Administrator | Reed Chiropractic & Wellness Center

Marina del Rey, CA | Jan 2019 – May 2019

・ Improved patient intake processes and effectively verified insurance details, significantly enhancing patient satisfaction and administrative efficiency.

・ Coordinated patient scheduling to support smooth clinical operations, enhancing overall patient experience.

Medical Office Receptionist | Dr. Koi Lee

Fresno, CA | Jan 2017 – Feb 2018

・ Managed admissions processes, insurance verification, and co-payment handling, ensuring swift and considerate patient interactions.

・ Maintained seamless communication platforms for addressing patient inquiries promptly and professionally.

Additional Relevant Experience

・ Head Department Coach & Dance Advisor | Madera High School (2015 – 2017)

・ Mentored students, promoting confidence, discipline, and emotional resilience through structured, supportive coaching.

・ Preschool Teacher/Childcare Provider | Anita’s Kid Kare Preschool (2013 – 2016)

・ Delivered compassionate care and individual-centered development assistance, emphasizing emotional intelligence and interpersonal skills.

・ Customer Service Specialist | Save Mart Supermarkets (2007 – 2012)

・ Enhanced customer satisfaction and effectively resolved conflicts through proactive communication and empathy.

Educational Background

・ Bachelor of Arts in Liberal Arts

Fresno Pacific University, Fresno, CA

・ General Education Coursework

Madera Center College, Madera, CA

Professional Skills & Qualifications

・ Proven ability to provide compassionate care and navigate sensitive situations with empathy and integrity

・ Extensive experience with medical billing, records management, and patient privacy regulations

・ Comprehensive knowledge of healthcare coding, insurance processes, and prior authorizations

・ Skilled communicator with demonstrated proficiency in group facilitation, counseling, and patient advocacy

Personal Commitment & Sobriety Journey

With firsthand experience in overcoming addiction, I proudly bring personal insight and profound empathy to my counseling practice. Celebrating 10 years of continuous sobriety, I am deeply committed to empowering others on their path to recovery, understanding uniquely the courage, resilience, and ongoing support required in sustaining long-term sobriety.

References available upon request.